At AllFly, we know travel doesn't always go according to plan. That’s why our support team is available 24 hours a day, 7 days a week to ensure you’re never stranded.
Depending on your needs, here are the four best ways to get in touch:
1. Phone Support (Urgent Matters)
Best for: Urgent changes, cancellations within 24 hours of travel, or when time is of the essence.
Call us: +1 (407) 307-2806
💡 Pro Tip: The Self-Service "Off-Ramp" If you are experiencing a delay and want to skip the hold queue, you can often manage your reservation directly on the airline’s website.
Simply use your Confirmation Number and Last Name to change seats, shift dates, or cancel. (Note: Airline fare differences may apply).
2. Live Chat & Instant Video
Best for: Quick answers and "show-and-tell" troubleshooting.
Meet Alice: Start a conversation with Alice, our AI-powered chatbot, for instant answers to common questions.
Go Live: If Alice can't solve it, our team monitors the chat 24/7. During a chat session, a team member can even initiate a Video Chat or Screen Share to walk you through a solution in real-time.
3. Email Support
Best for: General inquiries, receipt requests, or non-urgent itinerary updates.
Email us: [email protected]
Our team will review your request and get back to you with a resolution, usually within a few hours.
4. Scheduled Video Meetings
Best for: Product walkthroughs, platform training, and complex, non-urgent matters.
Meet with Anna: If you need a deep dive into our tools or have high-level account questions, you can schedule a dedicated 1-on-1 session with our Customer Success team.
Book Here: Schedule time with Anna