Before Travel
Every traveler receives a Know Before You Go email with:
Instructions for downloading their airline's app
A link to the Quest traveler portal
Helpful travel tips and support information
During Travel
Our team actively monitors your group's travel.
If a flight is delayed or canceled, the airline will typically notify travelers first through its app, text message, or email and provide rebooking options.
If those options don't work, our Travel Operations team is ready to step in and help find the best available solution.
During Weather Events
When severe weather is expected, we take a proactive approach.
We'll identify affected travelers, communicate available airline travel waivers, and help with rebooking whenever possible often before disruptions occur.
Behind the Scenes
Our Sales, Customer Success, and Travel Operations teams review upcoming travel daily, giving us visibility into active groups and allowing us to respond quickly when issues arise.
We're Here to Help
Travel disruptions happen, but you don't have to navigate them alone. If a traveler needs assistance, our team is ready to help every step of the way.