Sometimes the seat map in Quest may appear grayed out, with every seat marked X. Don't worry—this doesn't mean the flight is full or that there's an issue with your ticket.
It simply means the airline isn't sharing its seat availability with us for that flight.
Why does this happen?
Codeshare flights: The flight is operated by a partner airline, which controls the seat map.
Fare restrictions: Some fares, such as Basic Economy, don't allow advance seat selection.
Seat map unavailable: The airline may not have released the seat map yet.
What should I do?
Book your flight as usual. Your ticket is still valid.
Select your seat through the airline. Use your confirmation number on the airline's website or app.
For codeshares, check the airline listed next to "Operated by" in your flight details.
That's the airline to contact for seat selection.
Still need help? Reach out to the AllFly Support team and we'll be happy to help.