AllFly

You can typically check into your flight, 24 hours prior to departure

When can I check in for my flight?

You can typically check into your hotel on your arrival day between 3:00pm and 4:00pm

When can I check in for my hotel?

You can pull up your reservation inside of Quest, on the airline/hotel website, and inside of your email inbox

Where can I get a copy of my reservation?

Prior to travel, you will need a government issued ID

What documents do I need prior to travel?

AllFly has partnered with Sherpa to help travelers navigate travel requirements

Can AllFly help with the eVisa process?

When booking with AllFly, you can manage your flight directly on the airline's website after the ticket has been issued

How to find your flight information on the airline's website

In general, you cannot pre-pay for baggage when booking on third party sites.

Can I prepay for baggage?

A comprehensive guide to what happens when an employee cancels an airline reservation

What happens if someone cancels an airline ticket the company purchased?

A quick explanation of how we book reservations that require multiple airlines.

Can I book multiple airlines on a single roundtrip ticket?

A guide to using points or miles to book travel with AllFly

Can I use points or miles to purchase my seat in Quest?

Quest can support booking multi-city tickets.

Can Quest support booking multi-city tickets?

A comparison of AllFly's prices versus other online travel options.

Does AllFly have the same prices for flights as other online platforms like Expedia, SkyScanner, and Google Flights

AllFly does not need a passport to ticket an airline reservation, but travelers flying internationally will need a passport to travel.

Do you need a passport to book air travel for Quest?

Should I book group contracts as part of my next corporate meeting or team offsite?

Forecast helps meeting planners create an airfare budget for meetings. Quickly compare destinations in seconds.

How to create an airfare budget for your next team offsite, corporate meeting, or incentive trip?

Improve your day of travel experience by downloading the airline's app.

Our #1 Pro-Trip: Download the airline's app

Adding loyalty numbers to your reservation is easy with AllFly

How do I add my airline loyalty to a reservation?

A quick guide on setting up your event with Quest.

Pre-Event Checklist

A summary of how new companies can use Quest to seamlessly booking their next team offsite or incentive trip.

How does Quest work for event travel?

AllFly allows travelers to bring guests as part of an event. Company admins have control over how many guests they will pay for.

How guest travel works in Quest for events

A quick guide in adding users to Quest and how they are notified

How to Add People to Quest

Some general best practices for setting up your company's individual and event travel policies.

Setting up your companies travel policies

AllFly offers a wide array of ways to get help

What is AllFly's phone number?

Post ticketing, you can go on the airline's website and use your status to upgrade your seat

How to upgrade your seat using status

How to Align Travel Policies for Successful Offsite Meetings

Here is a preview of what travelers see at different points in the Quest product experience

The Quest Admin Look Book

How to Update Your Personal, Payment, and Loyalty Information in Your Quest Account

Certain itineraries require a higher touch. That's there our agent team comes in.

Need help booking a flight? Our team is here to help!

Booking Travel for a Guest Who Needs to Fly from a Different Airport

Kenny Totten

AllFly Travel

Anna Grumbach

Quick answers to common questions people have prior to a trip?

Pre-Trip FAQs

+1 407 307 2806

travelops@allfly.io

Find answers and get help from Intercom Support and Community Experts

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